Deliveries and Returns | Escape Watersports
Live Online Stocks 30 Day Returns* Free UK Delivery* Free EU Delivery Over £99*
 x 

Deliveries and Returns

Our aim is for every customer to want to shop again on our website. To do this we have to be better than the rest, it's that simple.

All products on our website are linked to a live stock system, so you can buy with confidence. 

Please note that our website will only add products to the basket if they are in stock.
If you require a larger quantity of an item, or an item that is showing as out of stock, please get in touch and we can provide an estimate lead time and take your order.

Escape Watersports cannot be responsible for the performance of the courier delivery service.

 

UK Orders

You will be given available postage options once you reach the checkout stage, and enter your delivery postcode.
All delivery options and charges are clearly shown in the basket prior to completing your purchase.

Delivery times shown are estimates of how long the delivery will take in working days. We will often outperform these delivery times, however, due to circumstances beyond our control there could occasionally be a delay in delivery.

Please allow for extra delivery times if you live in the UK Highlands or Islands.

When selecting UK Delivery Courier, the term "Next Working Day" applies to orders placed before 2pm.
If the order is placed after 2pm, it may be dispatched the following working day via this service.
Please be aware that we can not guarantee delivery times when sending orders via a"Next Working Day" service.

Where ever possible we will dispatch your entire order as one consignment. However, as we have several stock locations, there may be occasions where your order is dispatched in separate parts.

 

International Orders

Free delivery is available on orders over £99 to selected European countries, on selected items.

Free delivery charges do not apply to larger items, such as boats, boards, and paddles.

Once you have selected your items, go to the checkout basket and choose your delivery country, and the total shipping price will be shown.
You do not have to create an account or log in to do this.

All shipping times are approximate, as follows:

Austria  3 - 4 Working Days
Belgium 2 - 3 Working Days
Bulgaria 6 - 7 Working Days
Croatia 6 - 7 Working Days
Czech Republic 4 - 5 Working Days
Denmark 3 - 4 Working Days
Estonia 5 - 6 Working Days
Finland 5 - 6 Working Days
France (inc Monaco) 2 - 3 Working Days
Germany 2 - 3 Working Days
Greece (inc Islands) 8 - 9 Working Days
Hungary 4 - 5 Working Days
Ireland 2 - 3 Working Days
Italy 4 - 5 Working Days
Latvia 5 - 6 Working Days
Lithuania 5 - 6 Working Days
Luxembourg 2 - 3 Working Days
Netherlands 2 - 3 Working Days
Poland  4 - 5 Working Days
Portugal 4 - 5 Working Days
Romania 6 - 7 Working Days
Slovakia 4 - 5 Working Days
Slovenia 5 - 6 Working Days
Spain 4 - 5 Working Days
Sweden 5 - 6 Working Days

Collection Only

Due to the size of some items we may be unable to ship via our usual couriers. This is clearly shown on the item page, and you will only be given the option to "Click And Collect" your order.
 
There is no additional charge for collecting in person, and the delivery cost will be shown as free during the checkout procedure.
If you buy a collection only product online, you are agreeing to pick up from the below address.

Escape Watersports
Unit 12 Village Court
Village Farm Industrial Estate
Pyle
CF33 6BX
United Kingdom

 

Receiving your item

When you receive your item(s), please check to see if there is any damage, once the drivers manifest has been signed it voids any insurance claim. If you are unsure sign as "Damaged", this will make it easier to make a claim later on if needs be.

If you suspect that your goods are damaged please take the time to check the items with the driver present or refuse the package and ask the courier to return to sender.
Please contact Escape Watersports as soon as possible so we can send you a replacement.

If you have any further questions regarding delivery or anything else please don't hesitate to contact us.

Returns and Refunds

Unwanted Goods

If you find that your item is not suitable, you have the right to return it to us within 30 days.

  • The item(s) must be returned to us within 30 days of receipt of goods.

  • The item must be unused, undamaged and with original labels and packaging.

  • You will receive a returns slip with your order for use when returning your item(s).
    If you do not have this returns slip, please print and complete our RETURNS FORM instead and include it with your item(s).

    Please consider the environment when printing. You do not need to include both the returns slip and returns form when returning your item.

  • Any items returned in an acceptable condition, without specifying your desired returns action, will be refunded.

  • Please note that you are responsible for any return postage cost. If you are returning the goods in person to our showroom, no charge applies.

Faulty Goods

  • You must contact us prior to returning faulty goods.

  • Return delivery will not be charged as long as the returned goods are clean and free from dirt to comply with current Health and Safety Regulations.

  • For warranty claims, please fill in our warranty form online.

Refunds 

  • We will refund the price you originally paid for each item you return, provided it meets the criteria listed above.

  • Refunds will not include any additional delivery charges you have selected at point of checkout. You will only be refunded for the standard delivery cost available for your order.

 

The above does not affect your statutory rights.

 

Kokatat Drysuits - Free 7 Day Returns

We offer a 7 day free returns period for selected Kokatat drysuits only.

The 7 day free returns period starts from the day the item is received and signed for, as shown by the courier’s tracking confirmation. Once outside this period, the cost of return postage is at the buyer’s expense, as per our usual terms and conditions.

Please contact us to organise your free return within 7 days of receiving your Kokatat drysuit, and if you have any further questions.

We offer a 7 day free returns period for the below Kokatat drysuits only.

  • Kokatat Gore-Tex Endurance Semi Dry Suit

  • Kokatat Gore-Tex Icon Drysuit

  • Kokatat Womens Gore-Tex Icon Drysuit

  • Kokatat Gore-Tex Idol Drysuit

  • Kokatat Gore-Tex Radius Drysuit

  • Kokatat Gore-Tex Expedition Drysuit

  • Kokatat Womens Gore-Tex Expedition Drysuit

  • Kokatat Gore-Tex Meridian Drysuit

  • Kokatat Womens Gore-Tex Meridian Drysuit

  • Kokatat Hydrus 3.0 Meridian Drysuit

  • Kokatat Womens Hydrus 3.0 Meridian Drysuit

  • Kokatat Hydrus 3.0 Supernova Angler Semi Dry Suit

  • Kokatat Hydrus 3.0 Swift Entry Drysuit

  • Kokatat Womens Hydrus 3.0 Swift Entry Drysuit

Return Address

Please return your item(s) to the below address.

Escape Watersports
Unit 12 Village Court
Village Farm Industrial Estate
Pyle
CF33 6BX
United Kingdom

eBay Returns

Please refer to terms and conditions on eBay. Returns must be processed using the eBay returns function online.

Amazon Returns

Please refer to terms and conditions on Amazon. Returns must be processed using the Amazon returns function online.

 

If you require any further information on returning items please do not hesitate to contact us.

Tel: 01656 745 774
Escape Watersports, Units 12-13 Village Court, Village Farm Ind Est, Pyle, CF33 6BX, UK

NEWSLETTER