Deliveries & Returns
- What if I want to return an unwanted item for a refund?
- Extended Christmas returns period.
- Can I exchange for something else?
- What if my item is faulty?
- Where do I return my item?
- How long will my refund take?
- How do I return my eBay / Amazon order?
Our aim is for every customer to want to shop again on our website. To do this we have to be better than the rest, it's that simple.
All products on our website are linked to a live stock system, so you can buy with confidence.
Please note that our website will only add products to the basket if they are in stock.
If you require a large quantity of an item/s, or an item that is showing as out of stock, please get in touch and we can provide an estimated lead time before taking your order.
You will be given available postage options once you reach the checkout stage, and enter your delivery postcode.
All delivery options and charges are clearly shown in the basket prior to completing your purchase.
Delivery times shown are estimates of how long the delivery will take in working days. We will often outperform these delivery times, however, due to circumstances beyond our control there could occasionally be a delay in delivery.
Please allow for extra delivery times if you live in the UK Highlands or Islands.
UK Delivery Courier
When selecting UK Delivery Courier, the term "Next Working Day" applies to orders placed before 12pm (midday), Monday to Friday.
If an order is placed after 12pm (midday), it may be dispatched the following working day via this service.
Saturdays and Sundays are not included as "Working Days". Orders placed on a Friday before 12pm (midday) with Next Day Courier will be delivered the following Monday.
We are currently unable to fulfil orders to countries outside the UK, including the Channel Islands.
Large Item Surcharges
Due to the size of certain items (such as paddles and kayaks) we may be unable to offer our normal delivery rates, so a delivery surcharge will be applied at the checkout.
The cost of delivery will be clearly shown at the checkout basket before you complete your purchase.
Click & Collect Only Items
Due to the size of some items we may be unable to ship via our usual couriers. This is clearly shown on the item page, and you will only be given the option to "Click And Collect" your order in store.
There is no additional charge for collecting in person, and the delivery cost will be shown as free during the checkout procedure.
If you buy a collection only product online, you are agreeing to pick up from the below address.
Unit 12 Village Court
Village Farm Industrial Estate
Receiving your item
When you receive your item(s), please check to see if there is any damage, once the drivers manifest has been signed it voids any insurance claim. If you are unsure sign as "damaged", this will allow you/us make a claim later on if required.
If you suspect that your goods are damaged please take the time to check the items with the driver present or refuse the package and ask the courier to return to sender.
If you have any further questions regarding delivery or anything else please don't hesitate to contact us.
Returns and Refunds
Extended Christmas Returns
Items purchased between October 1st and December 31st 2020, are returnable until January 31st 2021.
If you find that your item is not suitable, you have the right to return it to us within 30 days of receiving it.
The item(s) must be returned to us within 30 days of receipt of goods. The item must be unused, undamaged and with original labels and packaging.
During busy periods it can take up to 5 days to process your returns once it arrives at our warehouse.
We are currently unable to offer exchanges. Any items returned to us will be refunded.
If you require a different size or product, please place a new order for this separately.
You will receive a returns form with your order for use when returning your item(s).
If you do not have this returns form, please print out and complete a RETURNS FORM and include it with your item(s).
Please consider the environment when printing. You do not need to include both the original returns card as well as a printed one when returning your item.
Please note that you are responsible for any return postage cost. (If you are returning the goods in person to our showroom, no charge applies.)
You must contact us prior to returning faulty goods.
Return delivery will not be charged as long as the returned goods are clean and free from dirt to comply with current Health and Safety Regulations.
For warranty claims, please fill in our ONLINE WARRANTY FORM, and one of our team will help you.
We will refund the price you originally paid for each item you return, provided it meets the criteria listed above.
Refunds will not include any additional delivery charges you have selected at point of checkout. You will only be refunded for the standard delivery cost available for your order.
Please return your item(s) to the below address.
Returns must be processed using the eBay returns function.
Please start a return for your item on your eBay account before returning it to us.
We are unable to offer exchanges for item purchased through our eBay store, all returns will be refunded.
Full terms and conditions can be found on eBay.
Returns must be processed using the Amazon returns function online.
Please start a return for your item on your Amazon account before returning it to us.
We are unable to offer exchanges for item purchased through our Amazon store, all returns will be refunded.
Full terms and conditions can be found on Amazon.
Kokatat Drysuits - Free 7 Day Returns (Mainland UK ONLY)
We offer a 7 day free returns period for selected Kokatat drysuits only. (Only available to Mainland UK customers.)
The 7 day free returns period starts from the day the item is received and signed for, as shown by the courier’s tracking confirmation. Once outside this period, the cost of return postage is at the buyer’s expense, as per our usual terms and conditions.
Please contact us to organise your free return within 7 days of receiving your Kokatat drysuit, and if you have any further questions.
We offer a 7 day free returns period for the below Kokatat drysuits only.
- Kokatat Gore-Tex Endurance Semi Dry Suit
- Kokatat Gore-Tex Icon Drysuit
- Kokatat Womens Gore-Tex Icon Drysuit
- Kokatat Gore-Tex Idol Drysuit
- Kokatat Gore-Tex Radius Drysuit
- Kokatat Gore-Tex Expedition Drysuit
- Kokatat Womens Gore-Tex Expedition Drysuit
- Kokatat Gore-Tex Meridian Drysuit
- Kokatat Womens Gore-Tex Meridian Drysuit
- Kokatat Hydrus 3.0 Meridian Drysuit
- Kokatat Womens Hydrus 3.0 Meridian Drysuit
- Kokatat Hydrus 3.0 Supernova Angler Semi Dry Suit
- Kokatat Hydrus 3.0 Swift Entry Drysuit
- Kokatat Womens Hydrus 3.0 Swift Entry Drysuit
If you require any further information on returning items please do not hesitate to contact us.