- What if I want to return an unwanted item for a refund?
- Can I exchange for something else?
- What if my item is faulty?
- Where do I return my item?
- How long will my refund take?
- How do I return my eBay / Amazon order?
If you find that your item is not suitable, you have the right to return it to us within 30 days of receiving it.
The item(s) must be returned to us within 30 days of receipt of goods. The item must be unused, undamaged and with original labels and packaging.
Please be aware that it can take up to 5 days to process your returns once it arrives at our warehouse.
We are unable to offer exchanges. Any items returned to us will be refunded.
If you require a different size or product, please place a new order for this separately.
You will receive a returns form with your order for use when returning your item(s).
If you do not have this returns form, please print out and complete a RETURNS FORM and include it with your item(s).
Please consider the environment when printing. You do not need to include both the original returns card as well as a printed one when returning your item.
Please note that you are responsible for any return postage cost. (If you are returning the goods in person to our showroom, no charge applies.)
You must contact us prior to returning faulty goods.
Return delivery will not be charged as long as the returned goods are clean and free from dirt to comply with current Health and Safety Regulations.
For warranty claims, please fill in our ONLINE WARRANTY FORM, and one of our team will help you.
We will refund the price you originally paid for each item you return, provided it meets the criteria listed above.
Refunds will not include any additional delivery charges you have selected at point of checkout. You will only be refunded for the standard delivery cost available for your order.
Please return your item(s) to the below address.
Returns must be processed using the eBay returns function.
Please start a return for your item on your eBay account before returning it to us.
We are unable to offer exchanges for item purchased through our eBay store, all returns will be refunded.
Full terms and conditions can be found on eBay.
Returns must be processed using the Amazon returns function online.
Please start a return for your item on your Amazon account before returning it to us.
We are unable to offer exchanges for item purchased through our Amazon store, all returns will be refunded.
Full terms and conditions can be found on Amazon.
Kokatat Drysuits - Free 7 Day Returns (Mainland UK ONLY)
We offer a 7 day free returns period for selected Kokatat drysuits only. (Only available to Mainland UK customers.)
The 7 day free returns period starts from the day the item is received and signed for, as shown by the courier’s tracking confirmation. Once outside this period, the cost of return postage is at the buyer’s expense, as per our usual terms and conditions.
Please contact us to organise your free return within 7 days of receiving your Kokatat drysuit, and if you have any further questions.
We offer a 7 day free returns period for the below Kokatat drysuits only.
- Kokatat Gore-Tex Endurance Semi Dry Suit
- Kokatat Gore-Tex Icon Drysuit
- Kokatat Womens Gore-Tex Icon Drysuit
- Kokatat Gore-Tex Idol Drysuit
- Kokatat Gore-Tex Radius Drysuit
- Kokatat Gore-Tex Expedition Drysuit
- Kokatat Womens Gore-Tex Expedition Drysuit
- Kokatat Gore-Tex Meridian Drysuit
- Kokatat Womens Gore-Tex Meridian Drysuit
- Kokatat Hydrus 3.0 Meridian Drysuit
- Kokatat Womens Hydrus 3.0 Meridian Drysuit
- Kokatat Hydrus 3.0 Supernova Angler Semi Dry Suit
- Kokatat Hydrus 3.0 Swift Entry Drysuit
- Kokatat Womens Hydrus 3.0 Swift Entry Drysuit
If you require any further information on returning items please do not hesitate to contact us.