LIVE SURF WEBCAM FREE RETURNS* FREE DELIVERY*

Returns

Frequently Asked Questions

- How do I create a free return label?
- What if my item is too big for free returns?

- What if I want to return an unwanted item for a refund?
- Can I exchange for something else?
- What if my item is faulty?

- How long will my refund take?

- How do I return my eBay / Amazon order?
- Where do I return my item?

 

Returning Unwanted Goods

If you find that your item is not suitable, you have the right to return it to us within 30 days of receiving it.
The item(s) must be returned to us within 30 days of receipt of goods.
The item must be unused, undamaged, and with original labels and packaging.

Please be aware that it can take up to 5 days to process your returns once it arrives at our warehouse.

We are unable to offer exchanges. Any items returned to us will be refunded.
If you require a different size or product, please place a new order for this separately. 

You will receive a returns form with your order for use when returning your item(s).
If you do not have this returns form, please print out and complete a returns form and include it with your item(s).

Please consider the environment when printing.
You do not need to include both the original returns card as well as a printing a new one when returning your item. 

 returns form

 

Free Returns

Many of our items qualify for a free returns label, as long as they are within the measurements shown below.
If a product does qualify for a free return label this will be shown on the product page (look for the returns tab), and will also show on your returns card (the free returns box will have a tick).

We are unable to offer a free return label for our larger items, and in this case you will be responsible for the cost of returning the parcel to us if the item is no longer wanted.
If an item does not qualify for a free return label, this will be shown on the product page (look for the returns tab), and will also show on your returns card (the free returns box will be left blank).

Follow these steps to create your free return label:

1.  Make sure you are returning your item within 30 days of receiving the original order.

2.  Check the item you are sending back to us is within the maximum dimensions and weight shown below. Items larger than this do not qualify for a free return label.

Max weight: 20 kg
Parcel dimensions: 61cm x 46cm x 46 cm

max weight dimensions returns

3. Fill out your return card, and pop in the parcel before sending it back to us.

4. Follow this link to Royal Mail’s website where you will be able to create your free returns label.

create return button

 

If you have any questions or issues, please contact our team for assistance.

 

Returning Large Items

Unfortunately due to the size of some of our items, we are unable to offer a free return label.
In this case you will be responsbile for the cost of returning this item to us if you no longer want it.
If an item does not qualify for a free return label, this will be shown on the product page (look for the returns tab), and will also show on your returns card (the free returns box will be left blank).

This includes items such as kayaks, surfboards, paddles, stand up paddleboards, and other items that are larger than the maximum dimensions shown above.

If you have bought an item that you think should qualify for a free return label, please contact our team for assistance.

 

Faulty Goods

If you have a problem with an item you have bought, please fill in our ONLINE WARRANTY FORM, and one of our team will help you.

Return delivery will not be charged as long as the returned goods are clean and free from dirt to comply with current Health and Safety Regulations.

Please contact us prior to returning your item, so that we can provide a returns reference number. 

 

Refunds 

We will refund the price you originally paid for each item you return, provided it meets the criteria listed above.

Refunds will not include any additional delivery charges you have selected at point of checkout. You will only be refunded for the standard delivery cost available for your order.

The above does not affect your statutory rights.

 


eBay Returns

Returns must be processed using the eBay returns function.

Please start a return for your item on your eBay account before returning it to us. 
We are unable to offer exchanges for item purchased through our eBay store, all returns will be refunded.

Full terms and conditions can be found on eBay. 

Amazon Returns

Returns must be processed using the Amazon returns function online.

Please start a return for your item on your Amazon account before returning it to us. 
We are unable to offer exchanges for item purchased through our Amazon store, all returns will be refunded.

Full terms and conditions can be found on Amazon.


 

Return Address

Please return your item(s) to the below address.

Escape Watersports
Unit 12 Village Court
Village Farm Industrial Estate
Pyle
CF33 6BX
United Kingdom

 

If you require any further information on returning items please do not hesitate to contact us.

Escape Watersports, Unit 12 Village Court,
Village Farm Ind Est, Pyle, 
CF33 6BX

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