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If you find that your item is not suitable (e.g. it doesn't fit, or it's not what you expected) you have the right to return it to us.

The item(s) must be returned to us within 30 days of receipt of goods.
The item must be unused, undamaged, and with original labels and packaging.

You are responsible for the cost of returning items to us. (See below for information on using our returns labels).

You will receive a returns slip with your order for use when returning your item(s) to us.

If you do not have this returns form, you can print out and complete a returns form and include it with your item(s).

Please consider the environment before printing. If you already have a returns slip that came with the parcel, you do not need to print this one as well.

We've partnered with Royal Mail so we can offer our customers an easy solution for returning orders to us.

Start generating your paid returns label by clicking here and choosing your preferred options.

This service costs £3.00. If you use our Royal Mail returns label to return an order, £3 will be deducted from your total refund.

[Example: If the total value of your return is £10, when you use our  Royal Mail label we will refund you £7.]

This returns label can only be used with parcels that are within the dimensions shown on the returns page. For parcels larger than this, you must use another method to return to us.

Dangerous goods can not be sent back using the method. This includes products that contain a CO₂ gas cylinder.

You can choose to drop your parcel off at a Royal Mail location, or opt for a collection service.

If you do not have a printer at home, there are options available that do not require a printer.

Start generating your paid returns label by clicking here and choosing your preferred options.

If you have a problem with an item you have bought, please fill in our ONLINE WARRANTY FORM, and one of our team will help you.

Return delivery will not be charged as long as the returned goods are clean and free from dirt to comply with current Health and Safety Regulations.

Please contact us prior to returning your item, so that we can provide a returns reference number. 

We are unable to offer exchanges.

Any items returned to us will be refunded.

If you require a different size or product please place a new order for this separately

It can take between 1 - 5 days for the refund to be processed back to your account.

We will refund the price you originally paid for each item you return, provided it meets the criteria listed above.

Refunds will not include any additional delivery charges you have selected at point of checkout. You will only be refunded for the standard delivery cost available for your order.

The above does not affect your statutory rights.

Once you get to the checkout basket, enter your full delivery address and all the available shipping options will be shown.

The delivery times shown are an estimate only. Although most of the time orders do arrive on time, there may sometimes be a delay that is out of our control.
Next Day Courier

When selecting UK Delivery Courier, the term "Next Working Day" applies to orders placed before 14:00, Monday to Friday.
If an order is placed after 14:00, it may be dispatched the following working day via this service.

Saturdays and Sundays are not included as "Working Days". Orders placed on a Friday before 14:00 with Next Day Courier will be delivered the following Monday.Please be aware that we can not guarantee specific delivery times when sending orders via a"Next Working Day" service.

Surfboards

We are able to ship surfboards with our normal courier service.

Just add your surfboard to your basket, enter your delivery postcode into the address section, and the shipping costs will shown with an estimate delivery time.

Kayaks

Inflatable kayaks are shipped with our normal courier service.

Plastic kayaks can be shipped to selected postcodes across England & Wales only.

Check out the delivery tab on the product page, as this will tell you whether it can be shipped or if it is only available to Click & Collect.

We are unable to offer shipping to Scotland, Scottish Highlands, Islands, Northern Ireland, and Europe.

Just add your kayak to your basket, enter your delivery postcode into the address section, and any shipping costs will shown with an estimate delivery time.

Once your kayak has been dispatched by our warehouse, it will be sent with a courier on a 2-7 working day service. Due to the size of the kayaks they are sent with a freight service, which means we can not guarantee an exact delivery date, however our couriers will call you prior to delivery - this may be on a withheld number.

Click & Collect is available from our warehouse at no additional cost. 

Yes, you can place an order and choose to Click & Collect from our warehouse showroom.

Once you've placed your order, our warehouse team will work as quick as they can to get your order ready.

Please do not travel to collect your order until you have received an email confirmation stating that your order is ready to collect.

The easiest way to figure out what size you need is to use the size chart for that product.

The size chart can be found in the sizing tab on the product page you are on. You'll need to take your measurements and compare them to the size chart.

If the product you want does not have a size chart, let our team know and we can help you out.

If you can add the item to your basket, then it's in stock!

Our website is linked live to our warehouse stock system, so we only allow you to add items to your basket that are actually available to ship there and then.

If you need more of an item than we have in stock, please get in touch using the contact form below.

We can't always give an exact date that something will arrive back into stock.

If you want to be the first to know when an item is back in stock, follow these steps:

1. Go to the product page, and select the size/colour option you want.

2. If the product is out of stock, you will see a button to sign up for a "back in stock notification".

3. Enter your details and submit.

As soon as the item you want arrives at our warehouse, you will automatically get an email alerting you.

If you find a product cheaper elsewhere online, we may be able to price match it.

Contact us and tell us which website you want us to match, the product price (including any postage costs), and send us a link to the product page that shows it is in stock.

If we can match it we will send you a payment link or discount code via email, so you can pay the discounted price.

Price Match Terms and Conditions

- Products being matched must be new and identical including specification, size, and colour.

- Products must be in stock on the competitor's website, and available for immediate purchase/delivery.

- When price matching, please be aware of any shipping charges on the competitor's website, as we may not price match if our offer is already cheaper overall.

- Price match claims must be made prior to purchase. A refund will not be issued for orders already placed.

- Price matching is only applicable against competitors who are VAT registered in the UK with a UK website. Does not include auction sites or private sales.

- Any online discount codes or promotional offers are not included within our price match.

- Prices matched must be inclusive of VAT.

- Escape Watersports reserves the rights to withdraw or decline price matching at any time.