EXTENDED CHRISTMAS RETURNS PERIOD FREE UK DELIVERY OVER £19* FREE EU DELIVERY OVER £99*
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Delivery Questions
- When will I receive my order?
- Do you deliver kayaks and surfboards?

Orders & Returns Questions
- How do I return an item?
- How do I exchange an item?
- What if I have a fault with my item?

Product Questions
- How do I know what size I need?
- Is the item I want actually in stock?
- What spraydeck size do I need for my kayak?

Other Questions
- Is your showroom still open? 


- When will I receive my order?

Once you get to the checkout basket, enter your full delivery address and all the available shipping options will be shown.
The delivery times shown are an estimate only. Although most of the time orders do arrive on time, there may sometimes be a delay that is out of our control.
Next Day Courier
When selecting UK Delivery Courier, the term "Next Working Day" applies to orders placed before 12pm (midday), Monday to Friday.
If an order is placed after 12pm (midday), it may be dispatched the following working day via this service.
Saturdays and Sundays are not included as "Working Days". Orders placed on a Friday before 12pm (midday) with Next Day Courier will be delivered the following Monday.
Please be aware that we can not guarantee specific delivery times when sending orders via a"Next Working Day" service.


- Do you deliver kayaks and surfboards?

Unfortunately we are unable to ship canoes, kayaks, and surfboards with our usual couriers. This is sometimes the case for other large items too.

If deilvery is not available, this will be shown in the delivery tab on the item page. You will only be given the option to "Click & Collect" your order from our warehouse in Bridgend.

There is no additional charge for collecting in person, and the delivery cost will be shown as free during the checkout procedure.


- How do I return an item?

Unwanted Goods
If you find that your item is not suitable, you have the right to return it to us within 30 days.
The item(s) must be returned to us within 30 days of receipt of goods.
The item must be unused, undamaged and with original labels and packaging.
Any items returned in an acceptable condition, without specifying your desired returns action, will be refunded.

You will receive a returns card with your order, which can be filled out and included when returning your item(s).
If you do not have a returns card, please print and complete a returns form instead, or a copy of your invoice, and include it with your item(s).

Please note that you are responsible for any return postage cost.

Return Address
Escape Watersports
Unit 12 Village Court
Village Farm Industrial Estate
Pyle
CF33 6BX
United Kingdom

Faulty Goods

You must contact us prior to returning faulty goods.

Return delivery will not be charged as long as the returned goods are clean and free from dirt to comply with current Health and Safety Regulations.1

For warranty claims, please fill in our warranty form online.

Refunds 

We will refund the price you originally paid for each item you return, provided it meets the criteria listed above.

Refunds will not include any additional delivery charges you have selected at point of checkout. You will only be refunded for the standard delivery cost available for your order.

The above does not affect your statutory rights.


- How do I exchange an item?

If you find that your item is not quite right and you want to change it for another size or colour, you've got 30 days to return it to us for an exchange.
(The item must be unused, undamaged and with original labels and packaging).

You will have received a returns slip with your original order which you need to fill out, telling us what you want to exchange your item for.
If you do not have a returns slip, you can print one out here or send a copy of your receipt with details of what you want to exchange for.

Any items returned to us without specifying that you wish to exchange, will automatically be refunded.
Please note that you are responsible for any return postage cost.

Our return address is:
Escape Watersports,
Unit 12 Village Court
Village Farm Industrial Estate
Pyle
CF33 6BX
United Kingdom


- How do I know what size I need?

The easiest way to figure out what size you need is to use the size chart.

The size chart can be found in the sizing tab on the product page you are on. You'll need to take your measurements and compare them to the size chart.

If the product you want does not have a size chart, let our team know and we can help create one for you.


- Is the item I want actually in stock?

If you can add the item to your basket, then it is in stock.

Our website is linked up live to our warehouse stock system, so we only allow you to add items to your basket that are actually available to ship.


- What spraydeck size do I need for my kayak?

First of all you'll need to measure the cockpit of your kayak, so you know the length and width of the cockpit.

Now check out the sizing tab on the spraydeck page you are on, and compare your measurements to those on the size chart.
This will give you an idea of what size will fit your kayak best.


- Is your showroom still open?

The health and wellbeing of our staff and our customers is very important to us, so our showroom is closed to the public until further notice.

You can still collect online orders in person, by selecting Click & Collect at the checkout.

Orders can be collected Monday - Friday, between 09:39 - 17:00.


Tel: 01656 745 774
Escape Watersports, Units 12-13 Village Court, Village Farm Ind Est, Pyle, CF33 6BX, UK

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