FREE UK DELIVERY OVER £19* 30 DAY RETURNS UPGRADE TO FASTER DELIVERY*
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Delivery Questions
- When will I receive my order?
- Do you deliver kayaks and surfboards?

Orders & Returns Questions
- How do I return an item?
- How do I exchange an item?
- What if I have a fault with my item?

Product Questions
- How do I know what size I need?
- Is the item I want actually in stock?
- What spraydeck size do I need for my kayak?

Other Questions
- Is your showroom still open? 


- When will I receive my order?

Once you get to the checkout basket, enter your full delivery address and all the available shipping options will be shown.
The delivery times shown are an estimate only. Although most of the time orders do arrive on time, there may sometimes be a delay that is out of our control.
Next Day Courier
When selecting UK Delivery Courier, the term "Next Working Day" applies to orders placed before 12pm (midday), Monday to Friday.
If an order is placed after 12pm (midday), it may be dispatched the following working day via this service.
Saturdays and Sundays are not included as "Working Days". Orders placed on a Friday before 12pm (midday) with Next Day Courier will be delivered the following Monday.
Please be aware that we can not guarantee specific delivery times when sending orders via a"Next Working Day" service.


- Do you deliver kayaks and surfboards?

Selected kayaks and surfboards can be shipped to postcodes in England and Wales.
Check out the delivery tab on the product page, as this will tell you whether it can be shipped or if it is only available to Click & Collect.

We are unable to offer shipping to Scotland, Scottish Highlands, Islands, Northern Ireland, and Europe.

Just add the kayak you want to your basket, enter your delivery postcode into the address section, and any shipping costs will shown with an estimate delivery time.

Click & Collect is available from our warehouse at no additional cost.


- How do I return an item?

Unwanted Goods
If you find that your item is not suitable, you have the right to return it to us within 30 days.
The item(s) must be returned to us within 30 days of receipt of goods.
The item must be unused, undamaged and with original labels and packaging.
Any items returned in an acceptable condition, without specifying your desired returns action, will be refunded.

You will receive a returns card with your order, which can be filled out and included when returning your item(s).
If you do not have a returns card, please print and complete a returns form instead, or a copy of your invoice, and include it with your item(s).

Please note that you are responsible for any return postage cost.

Return Address
Escape Watersports
Unit 12 Village Court
Village Farm Industrial Estate
Pyle
CF33 6BX
United Kingdom

Faulty Goods

You must contact us prior to returning faulty goods.

Return delivery will not be charged as long as the returned goods are clean and free from dirt to comply with current Health and Safety Regulations.1

For warranty claims, please fill in our warranty form online.

Refunds 

We will refund the price you originally paid for each item you return, provided it meets the criteria listed above.

Refunds will not include any additional delivery charges you have selected at point of checkout. You will only be refunded for the standard delivery cost available for your order.

The above does not affect your statutory rights.


- How do I exchange an item?

We are currently unable to offer exchanges. Any items returned to us will be automatically refunded.
If you require a different size or product, please place a new order for this separately.


- How do I know what size I need?

The easiest way to figure out what size you need is to use the size chart.

The size chart can be found in the sizing tab on the product page you are on. You'll need to take your measurements and compare them to the size chart.

If the product you want does not have a size chart, let our team know and we can help create one for you.


- Is the item I want actually in stock?

If you can add the item to your basket, then it is in stock.

Our website is linked up live to our warehouse stock system, so we only allow you to add items to your basket that are actually available to ship.


- What spraydeck size do I need for my kayak?

First of all you'll need to measure the cockpit of your kayak, so you know the length and width of the cockpit.

Now check out the sizing tab on the spraydeck page you are on, and compare your measurements to those on the size chart.
This will give you an idea of what size will fit your kayak best.


- Is your showroom still open?

Our showroom is currently closed to the public until further notice.

Orders placed online can still be collected from our warehouse by selecting Click & Collect at the checkout.

Orders can be collected Monday - Friday, between 09:30 - 16.30


Escape Watersports, Units 12-13 Village Court, Village Farm Ind Est, Pyle, CF33 6BX, UK

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